About All Nippon Airways

All Nippon Airways is a Japan-based airline service provider with its headquarters at Shiodome City Center, Minato, Tokyo. The All Nippon Airways was named a Five-star Airline by Skytrax in 2013 and is a member of Star Alliance. The airline has its hubs at Tokyo-Haneda and Tokyo-Narita. It has a fleet size of 214. The airline operates at 104 destinations worldwide. They offer the most luxurious and premium services to their passengers and hence is known as one of the most popular airlines in the world.

Types of Cabin Classes in All Nippon Airlines

The different types of cabin classes in All Nippon Airlines are:

First Class

ANA offers premium and luxurious service to the first class passengers. You can enjoy priority boarding, checking, and baggage options. You can also experience fast track security services at the airport. You can also check in at ANA Suite in the Tokyo Airport. You also get a chance to disembark first from the aircraft. You can spend time at the ANA Suite Lounge in major airports even internationally. Passengers can enjoy comfortable fully flat seats that have doors for privacy, storage closets, and also LCD wide screen monitors for entertainment purposes. You can also enjoy in-flight wifi services and other entertainment facilities. The airline also provides first class passengers with several amenities depending on their route.

Business Class

Business Class is another premium and luxury cabin on ANA. You can enjoy priority boarding, disembarking and baggage. They also offer fast track security options to their business class passengers. You can have access to ANA-operated or affiliated lounges all over the world. They offer comfortable and wide seats with direct aisle access and ample leg room, called The Room on some aircrafts. The Room seats alternate between forward and rear-facing rows to provide utmost privacy and comfort. On some aircrafts, you can find staggered seat arrangement in ANA Business Class. Some other Business Class seats on ANA include cradle-style seating with spacious pitch and footrest. All seats come with power outlets, LCD monitors, and Wifi for entertainment.

Premium Economy Class

If you're traveling on Premium Economy Class on ANA, you can enjoy comfort on budget. You can enjoy Priority Baggage services at the airport. You can have access to ANA lounges at Haneda, Narita, Kansai, and Honolulu airports. The seats on premium economy are comfortable, wide with more seat pitch and ample legroom. On some aircrafts, you can enjoy 38 inches seat pitch on Premium Economy Class along with a large table that swivels 90° to ensure aisle access. You can also enjoy a 15.6 inch touch panel personal monitor. They offer wifi for a fee and you can enjoy a range of entertainment options, like movies, shows, music, etc.

Economy Class

The most budget-friendly yet comfortable cabin option for the passengers on ANA. Economy Class Passengers do not have priority boarding or baggage facilities at the airport. Even lounge access depends on the eligibility or it may be chargeable. The Economy Class seats on some aircrafts have a spacious seat pitch of 34 inches and they have a slim design which is reclinable with extra legroom. Some aircrafts have fixed-back shell design which is equally comfortable for the passengers. You can enjoy several entertainment options, like movies, TV shows, and music. You can also access Wifi on Economy Class in exchange of a fee.

Baggage Policy

The Baggage Policies of All Nippon Airlines is as follows:

Checked Baggage

• The dimensions of checked baggage must be 62 inches on all sides including wheels and handles for all cabin classes.
• For First and Business Class passengers, the weight limit for each checked baggage is 70 pounds.
• Premium Economy and Economy Class passengers can carry checked baggage of weight 50 pounds each.
• Only First Class Passengers can carry 3 bags, remaining cabin class passengers are allowed to carry two bags in their checked baggage.

Carry-on Baggage

• Your cabin baggage dimensions must not exceed 45 inches of total linear dimensions including wheels and handles.
• The weight of your cabin baggage and personal item must not exceed 22 pounds.
• For some ANA domestic aircrafts in Japan, the dimensions of carry-on baggage must not exceed 39 inches on all sides including wheels and handles.
• You can carry only one cabin baggage and a personal item.
• You must purchase another seat if your carry-on baggage allowance exceeds the limits.
• You can carry liquids, gels, and aerosols in 100 ml containers, all other types must go in the checked baggage.
• You must keep those containers in a zip-lock plastic bag whose volume must not exceed 1 liter and dimensions must be 40 cm in total; also, they must fit into your carry-on bag.

Prohibited Items

The following are the items that you cannot carry on the All Nippon Airlines:

• Bleach
• Sports Oxygen Canisters
• Fireworks and Firecrackers
• Electric Stand-on Vehicles
• Insecticides and Pesticides
• Oil filled Pocket Warmers
• Smart Baggage
• Lighters and Match Sticks
• Lithium-ion batteries
• Flammable Gas in the form of Sprays
• Liquid Batteries
• Dry Ice
• Ski Wax
• Ammunition, etc.

Food Policy

The Food Policies of ANA are:

First Class:

• They provide Connoisseur Service to the passengers to elevate your dining experience.
• You can enjoy Japanese and International cuisine which is made by masterchefs.
• For shorter routes, they also provide light dishes, like Ramen, etc.
• First Class Passengers can enjoy different kinds of drinks, like Tea, Matcha, Japanese Sake, Champagne, and their Premium Wines.
• Food and Drinks are subject to change depending on their availability.

Business Class

• They offer a pre-order meal service to the passengers for some routes on ANA Business Class.
• You can enjoy amazing food options ranging from Japanese to International cuisines.
• They also provide kid meals on request.
• For shorter routes, they offer lighter meals, like noodles or ramen.
• The drinks you get in business class are- Premium Wines, Champagne, Japanese Sake, and ANA’s specialty coffee.

Premium Economy Class

• You can enjoy regular drinks and meal service on Premium Economy.
• You can also order snacks in between your meals.
• The snacks on ANA Premium Economy are Petit Four and Soup.
• The drinks available in this cabin are: Sake, Wine, Shochu, Champagne, and Umeshu Plum Wine.
• You can also buy your favorite meals and drinks on board.

Economy Class

• You can buy anything that is on the airline’s menu. However, they do not offer any complimentary dining services to Economy Class Passengers.

Child Policy

The Child Policies of ANA are:

• At the airport, you will get assistance if you’re traveling with kids on ANA.
• Since the cabin space is limited on ANA, the airline requests you to check in your strollers with the checked baggage and strollers don't have to comply or fit under the checked baggage allowance.
• Although you can carry baby strollers as your cabin baggage only if they fall under the carry-on baggage allowance.
• ANA allows only one carry-on baggage inside the aircraft, so if you're bringing a stroller, you cannot carry any other cabin baggage.
• If you're traveling with a lap infant below 2 years of age, you have to pay 10% of the adult fare.
• When you're traveling with an infant below 2 years of age but you’re using a seat, you have to pay 75% of the adult fare. However, if you're traveling from North America to Japan, you have to pay adult fare as no child fares are accepted on that route.
• There are some ANA aircrafts, like B777-300ER/B787, that don't allow infants inside the aircraft, so you must check your ticket thoroughly.
• Infants below 8 days old are not permitted to travel on ANA aircrafts.
• Infants between 8 days and 2 years must be accompanied by an adult over 12 years. The airline allows only one infant per adult, especially for lap infants.
• For children from 2-11 years, an adult must be accompanying them and they must have a seat.
• Children above 11 years can travel alone on adult fare but they must follow the unaccompanied minor policies laid down by the airline.

If you're traveling with children below 2 years of age, follow the below rules:

• If you are traveling with a lap infant, carry the baby on your lap and fasten your seatbelts and hold your baby properly.
• If you’re having a baby carrier, first you fasten your belt well and then secure the baby carrier properly on your adjacent seat.

The airline provides Bassinets with baby blankets on request on all international aircrafts for lap infants. However, you have to reserve this facility by informing the airline 48 hours prior to your departure over the phone. The maximum weight of the bassinet is 10 kg and the number and position of these bassinets may be different depending on your aircraft. There is no bassinets facility on first class cabins. All ANA aircrafts have lavatories that have tables for changing baby diapers. The airline also supplies toys for your babies.

If you're willing to bring car seats as carry-on baggage, it must be certified in Japan, the US, Europe, or the CARES system. If you bring car seats on board, you have to reserve a seat in advance and a child fare. Mostly you should choose a window seat if you're carrying a child seat, in case you want an aisle seat, it is ideal to get a seat in the center block. It is mandatory to always secure the child seat with the seat belt at all times.

You can also bring portable beds for your children; however, you must choose a center seat or window seat to use these beds. You cannot use these beds during landing, take-off, taxing, or when the seat belt sign on the aircraft is green.

The airline also offers baby meals or child meals; however, you must reserve them 24 hours prior to your scheduled departure. These mainly include jars of puree or soup, but the menu can change according to the route and the availability. For children between 1 to 2 years old, you can get baby food on board upon request. They also accept orders for Allergen-free meals but you have to book 24 hours prior to departure if your flight is departing from Japan and 48 hours before departure if your flight is arriving in Japan.

You can get powdered milk on ANA aircrafts but you must carry your own because the availability is limited to specific quantities and types. The airline also provides diapers of Medium and Large sizes in case of emergency. The airline doesn't allow children to sit in the emergency exit rows. No two passengers traveling with infants are allowed to sit in the same row due to the limited oxygen masks in a row.

Pet Policy

The following are the pet policies of ANA:

• ANA understands that pets are a part of the family and they allow pets to travel on the aircrafts.
• The living conditions of pets inside the aircraft and outside is very different, so if there is any injury or health issues that occurs during travel, ANA is not responsible for the same.
• The entry of pets also depends on your destination laws. You cannot enter the UK, Hongkong, and Australia airports with pets, in such cases you have to book your pets as cargo and transport them.
• ANA allows mammals and birds as checked baggage. However, birds of prey, like owls, hawks, and eagles are not allowed.
• They do not allow the following types of pets inside their aircraft:
  • Pets lesser than 4 months of age
  • Pregnant pets
  • Commercial and Industrial Animals
  • Sedated Pets
  • Pets with Heart or Respiratory disorders.
• You must rethink about traveling with your pets of they have the following symptoms:
  • Tension and Drooling
  • Panic and Continuously Barking
  • Lack of Appetite
  • Rapid Breathing and Increase in Heart Rate
  • Stumbling when walking
  • Trembling and Nervous.
• The charges for traveling with your pets range between JPY 5000 to JPY 40000 depending on the areas of operation.
• The airline allows only one animal per cage; however, in case of birds, you can carry two birds in a cage.
• The following are the features of the cage approved by ANA:
  • Well Ventilated Cage
  • Full-Proof lock system
  • Spacious enough for the pets to be comfortable
  • Sturdy top
  • Made of Durable Material
  • Leak-proof botton
  • Must have cooling mats, containers, plates, water, and pet food
  • Wheels that are either removable or fixed
  • Functional handle on the outside.

Flight Change, Cancellation and Refund Policies

The Flight Change, Cancellation, and Refund Policies of ANA are:

• Flight Change will be applicable by the airline only for a few fare types.
• If you want to change your flight, you must be willing to pay the handling fees, fare differences, and taxes for the same.
• The airline will verify your ticket and reservation first before making a flight change.
• Refunds by the airline are not possible outside the country of payment because of currency differences.
• Any refunds made outside of Japan will be given in the form of a cheque.
• Refunds will be made by the airline in the local currency.
• The airline accepts refund requests within one year and 30 days of the first flight sector date on the ticket.
• The handling fees for flight changes or cancellations or refunds may change depending on your country.
• When you book your ticket via credit card, refunds by the airline will be made to your credit card. It may take up to 1-2 months.
• When you book your ticket via cash, the airline will deposit cash in your account or give you a check for the same refund amount. In case of bank transfer, any fees charged by the bank will be deducted from your refund. You will receive your refund within 10 days.